Cebu Pacific Air Flight Cancellation, Rebooking and Travel Fund Options: A Step-By-Step Guide

Positive, the first quarter of 2020 presented us with new and unforeseen challenges. With the looming risk of acquiring or spreading Covid-19, a new coronavirus affecting millions across the globe and declared by World Health Organization as pandemic, to be vigilant is key in winning this blind war. Covid-19 is totally taking a toll on everyone, from businesses to studies, from telecommuting set-up to political stand, from health to personal dilemma with upcoming trips. Nobody knows how bad it could get but one thing is for sure ~ Covid-19 is messing up with everyJuan‘s travel plans.

The aviation industry, which is one of the most affected group, is striving to remain hopeful, positive and resilient at the forefront of innovation including new health and safety mechanisms, as people are gradually adapting to the new normal. As the leading low-cost carrier in the Philippine’s air transportation industry, Cebu Pacific understands that passengers may be feeling uneasy about traveling because of Covid-19 so they provided some helpful measures taken so we can all travel with peace of mind. 

As per Cebu Pacific Travel Advisory, various flights for a certain period and routes are cancelled due to​ government regulations on COVID-19. You may check status of flights here. With this, Cebu Pacific is providing passengers traveling from March onwards to ALL domestic and international routes with the following options for more flexibility:

TRAVEL FUND (Updated as of January 07, 2021) You can place the full cost of your ticket in a virtual wallet with CEB. This is applicable for flight bookings up to March 31, 2021. Travel fund is valid for two (2) years and can be used as payment for future bookings as far as 2022 and fly in 2023. (See illustration in “How To Use The Travel Fund” section below). For customers with existing Travel Funds, the two-year validity will be applied retroactively, or from the date the fund was created.

UNLIMITED REBOOKING (Updated as of January 07, 2021) You can avail of unlimited rebooking of flights, without paying any rebooking or change fees. A minimal fare difference may apply. For voluntary changing of flights (booked up to March 31, 2021), passengers can now rebook their flights as many times as possible, up to two (2) hours before scheduled flight. If your flight is cancelled by Cebu Pacific (involuntary on the part of the guest), new travel date selection is within three (3) months from original flight date, at absolutely no additional cost – both rebooking fees and any fare differences are waived.

FULL REFUND* Refund will be made in the original form of payment (e.g., credit card, cash in ticket office, etc.). For debit or credit card, full refund may take up to seven (7) billing cycles or longer. *APPLICABLE FOR INVOLUNTARY FLIGHT CANCELLATIONS ONLY; (E.G., FLIGHTS AFFECTED BY PH/LGU’S IMPLEMENTATION OF COMMUNITY QUARANTINE OR AIRLINE’S OPERATIONAL CHANGES) For refund request, please proceed here: Cebu Pacific Offers Refund and Other Flexible Self-service Options for Cancelled Flights

HOW TO PROCESS A TRAVEL FUND

As a #BaryaHero, I chose the Travel Fund option to secure a digital budget as immediate payment for more flights in the future. I can totally say that converting cancelled flight bookings to Travel Fund is a breeze especially with the help of online connectivity. With this, sharing with you a step-by-step guide on how to electronically process rebooking or cancellation of your Cebu Pacific flight and store it in a travel fund at the comfort and safety of your own home.

STEP 1: Visit Cebu Pacific Air’s official website, sign-in and go to “Manage Booking”

This is self-explanatory. You may do this via laptop or smartphone, for both website and mobile application. If you don’t have a GetGo account, go to Manage Booking portal and retrieve your booking using your booking reference number and passenger’s surname.

STEP 2: Select your flight booking(s)

When you’re already in the “Manage Booking” portal, select the applicable flight booking or bookings that you wish to cancel by clicking the “Manage” option. Please note of the flight cancellation coverage: March 10 to May 31, 2020 (extended for voluntary change of flights until March 31, 2021).

STEP 3: Select Purchase Add-Ons, Change or Cancel Flight Tab

Tick the appropriate “Cancel Flight” box. Read the reminders. Please note that this is a special option provided by Cebu Pacific due to Covid-19 so even if your flight is booked during a promo or special fares, flight cancellation is still applicable. Then click “Continue”.

Should you wish to rebook the flight, tick “Change Flight” box. Follow the instructions.

STEP 4: Cancel Flight

Tick the corresponding flight you wish to cancel. Please note that changes will be applied to all passengers in your current booking. Click “Continue”.

STEP 5: Agree to Travel Fund Terms and Conditions

Note that you are now in the “Cancel Summary” tab. Review the Total Booking Amount, including any deductions, and Total Travel Fund to ensure that the full cost of the ticket is equal to the amount to be transferred in the travel fund. It’s highly important to read the terms and conditions of the Travel Fund for your reference.

1. Travel Fund is offered to the guest upon flight cancellation.
2. The amount will be net of applicable penalties.
3. This is valid for 2 years from the date of Travel Fund creation.
4. Using the web, a single Travel Fund may be created for one booking. Guests are advised to contact our Call Center at (632) 70-20-888 if the booking consists of multiple guests and they wish to split the amount and create one Travel Fund per guest.
5. Two (2) separate bookings cannot be combined to create a single Travel Fund.
6. Travel Fund is associated with the guest’s booking reference and not with the name of the guest.
7. Travel Funds may be redeemed via the following:
   • Cebu Pacific Call Center (632) 70-20-888 or (6332) 230-8888
   • Organic ticket offices
   • Organic airport service desks
   • International general sales agents and wholesalers
8. Travel Funds may be used to pay for the following:
   • Ancillary products
   • Fees/ penalties/ taxes
9. Travel Funds may be redeemed only by
   • Anyone in the record (for single funds)
   • Individual holding the fund (for split funds)
10. Guidelines on use:
    • If a guest has multiple Travel Funds, he may combine these funds and apply to a single transaction.
    • If amount in fund is greater than the amount to be paid, the balance may still be used to pay off guest’s another transaction provided that the Travel Fund is still valid.
    • If amount in fund is less than the amount to be paid, guest may make additional payment using another form of payment.

If you agree with the above-listed Travel Fund provisions, please click “Continue”.

STEP 6: Travel Fund Confirmation

If you’ve reached this far, then congratulations! Your booking has been successfully stored in a travel fund. You may check your email notification from Cebu Pacific, acknowledging receipt of your request to cancel your booking. Likewise, you may find in the attachment the Itinerary Receipt of the booking you have cancelled.

Should you wish to convert another flight bookings into a travel fund, just repeat steps 1 to 6 above.

HOW TO USE THE TRAVEL FUND

Before you use your travel fund, read first the instructions of its usage, timing and applicability. You’ll receive a confirmation from Cebu Pacific email indicating such relevant information.

Now that you already have a travel fund and you want to know how to use it as payment for a new flight booking from Cebu Pacific Air, then follow these simple procedures for your reference. Here’s how:

STEP 1: Search and Select Flights via Cebu Pacific Air’s home page

Visit Cebu Pacific official website and log-in to your GetGo Account. As per usual process, start your booking by searching for a flight (domestic or international) and selecting your preferred travel date and departure time. You can view the booking summary on the right side, with details on the chosen flight, basic fare, taxes and fees and total booking so far. You may then proceed with filling up the passengers information and continue on the add-ons section.

Speaking of basic fare, the sample booking is actually bearing a PISO FARE for international flights (e.g., Cebu to Tokyo round trip) because Cebu Pacific is having periodic seat sale promos featuring Piso Fare seats and more deals. If you want to score cheap flights for as low as PISO (1) base fare, then uncover some effective secrets here: PISO FARE TRAVEL HACKS

STEP 2: Add CEB Flexi (FOR FREE)

Get worry-free when you travel as Cebu Pacific is offering FREE CEB FLEXI for new flights booked from March 11, 2020 until March 31, 2020. This waives the rebooking fee and allows for up to two (2) FREE rebookings. Simply select CEB Flexi add-on during booking.

In addition, if you want to travel smart and secure your trip for a minimal fee, Cebu Pacific is offering a travel insurance a.k.a. “cebtravel sure“. Get covered when you buy cebtravel sure for your trip.

STEP 3: Review Booking Summary

This is a standard procedure before proceeding with the payment. Review every detail in your booking for any error or additional information. If satisfied with the accuracy of the flight information, please tick the “I HAVE REVIEWED MY BOOKING SUMMARY” box to proceed with payment.

STEP 4: Use Travel Fund As Payment For Your Flight

You are now in the payment stage. By default, you will see the credit card/debit card initially. To use the travel fund, select the Travel Fund tab (5th and last tab to the right). Provided you’re logged-on to your GetGo account, you’ll see your travel fund balance and how much will be used in the booking. If you’re a non GetGo member, your Travel Fund will be stored under your booking in Cebu Pacific’s system. You can redeem through agent-assisted channels/hotline (+632-87020-888). Ticket offices will reopen once the ECQ/MECQ/GCQ is lifted.

Please note on the guidelines for travel fund use as follows:

• It is non-transferable. Travel Fund is associated with the guest’s booking reference and not with the name of the guest. Meaning, you cannot use the travel fund to book flight for another passenger(s), unless you are one of the traveling passenger(s).
• If a guest has multiple Travel Funds, he may combine these funds and apply to a single transaction.
• If amount in fund is greater than the amount to be paid, the balance may still be used to pay off guest’s another transaction provided that the Travel Fund is still valid.
• If amount in fund is less than the amount to be paid, guest may make additional payment using another form of payment. You will be redirected to the credit card/debit card page for you to proceed payment of the balance.

STEP 5: Flight Confirmation

Congratulations, you’re all set to enjoy your trip soon! You may check your email for the Cebu Pacific Itinerary Receipt for reference.

For other queries like refund for flights affected by new travel restrictions, please contact Cebu Pacific’s Customer Care team through a direct message on their official Facebook or Twitter pages or Call Center at (+632) 70-20-888 or (+6332) 230-8888.

Tags: Cebu Pacific, Covid-19, Flight Cancellation and Rebooking, How to Process a Travel Fund, How to Use the Travel Fund, Refund, Step-by-step Guide, Travel Fund