Peach Aviation Refund Experience: Cancelled Flight, Happy Customer
If you were to ask me about my scheduled trips that were messed up by the Covid-19 pandemic, it would be Japan. The Land of the Rising Sun could easily top my personal favorite among the nine (9) international destinations I’ve been to for the past twelve months. Japan truly captivated my heart with its beautiful culture, amazing landscapes and delectable cuisines, prompting me to plan a return trip the minute I landed back in Cebu fresh from my 1 week Autumn trip to 10 Prefectures in Japan. In fact, I reapplied for a Japan tourist visa last January and luckily granted a staggering 10-year Multiple Entry visa for stay of 90 days maximum.
With so much determination to explore more prefectures during my next visit, it’s not surprising that I booked another trip to Japan, not just one, but seven separate flights ~ April (Cebu to Osaka via Manila / Nagoya to Cebu via Taipei) and May (Cebu to Tokyo / Sapporo to Cebu via Tokyo). For my Holy Week trip in April, I booked flights via AirAsia and trip.com for the first time. For my May trip, I successfully booked PISO FARE round trip international flights (Cebu to Tokyo to Cebu) from Cebu Pacific Air and a domestic flight (Hokkaido to Tokyo) with Peach Aviation, a low cost carrier based in Japan.
Consequently, both trips were cancelled in response to the spread of Covid-19 around the world. Next steps? I can choose among the following options: Rebook to another travel period, claim for a refund or convert flight bookings to a travel fund (e-wallet/ credit account). In my previous posts, I wrote how I successfully processed the travel fund from Cebu Pacific Air without hassle and blogged about my challenges in communicating my flight concerns to trip.com and AirAsia. This time, I would like to share my positive experience in processing a refund with Peach Aviation.
I commend Peach Aviation for an excellent refund service. In just a matter of TWO (2) DAYS, the whole amount of fares and other related payments made were refunded as per original mode of payment. Flight management system is so advanced, you could just wish that all airlines would also offer excellence and convenience to customers at par with Peach’s outstanding service. For purposes of demonstration, relevant timeline as follows:
- 4/16 – Receipt of flight suspension notification via email
- 4/18 – Refund application under 1 minute processing (very fast!)
- 4/20 – Refund posted to the credit card bill/ reflected in the account
Peach Aviation Refund Process
Affected customers may apply for a refund through the Peach website. Please access the URL below for refund application through the “Manage Booking” page: https://ezy.flypeach.com/en/manage/manage-authenitcate
*For log-in, please prepare the booking reference number and one of the customer’s names (family name only) of booking.
*No handling fee will be charged for this refund application.
Peach’s refund process is straightforward, without some unnecessary steps to follow. You’ll be finished in less than a minute, I tell you. That’s how fast and efficient Peach’ refund application is.
You will then receive an email confirmation regarding the completion of your refund application. From then on, just wait for just two days and your refund will be credited back to your account. No need to wait up to two (2) months as stated in their email. Constantly check your bank’s SOA for verification. Reconfirmation on the refund application to Peach is no longer needed.
Communication Channels (Customer Inquiries)
Operating Hours : 9:00am to 6:00pm (Japan Time/Year-Round)
■ By Live chatting (free of charge)
https://support.flypeach.com/hc/en-us/categories/115000263233
■ By Phone (toll call)
+81-3-6731-9241
(Calling from Japan) 03-6731-9241
So there you go guys, hope you learn a thing or two about my great refund experience. Hopefully next time, when traveling around far-flung destinations in Japan, you may consider booking flights via Peach Aviation! You’ll be at ease knowing that whatever happens with your flight reservation, you are in good hands.
Ending this article with this note: Cancelled flight but happy customer here!
